Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from metaform.us (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, and time zone. We refer to this as “Device Information”. We collect Device Information using:
– “Cookies”, data files placed on your device that are needed for core Site functions such as your shopping cart and checkout. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
– “Log files”, which track actions occurring on the Site and collect data including your IP address, browser type, referring/exit pages, and date/time stamps.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as “Order Information”. Payment card details are entered directly with and processed by our payment processor and are not stored on our servers.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use Order Information to fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices and order confirmations), to communicate with you about your order, and to screen orders for potential risk or fraud. We use Device Information to help us screen for potential risk and fraud (in particular, your IP address) and to keep the Site secure and working properly.

We do not sell your Personal Information, and we do not use it for targeted advertising.

Sharing your personal information

We share Personal Information only with the service providers needed to operate the Site: our payment processor, Stripe, which processes your payment (see https://stripe.com/privacy); shipping carriers, to deliver your order; and our email delivery provider, to send order confirmations and related messages.

We may also share Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Do not track

Because we do not track visitors across third-party websites, the Site behaves the same whether or not your browser sends a Do Not Track signal.

Your rights

You may request access to the personal information we hold about you and ask that it be corrected, updated, or deleted by contacting us at the address below. If you are a European resident, you have these rights under applicable law; please note that we process your information to fulfill contracts we might have with you (for example, an order placed through the Site) and that your information is processed in the United States.

Data retention

When you place an order through the Site, we maintain your Order Information for our business and tax records unless and until you ask us to delete it. Routine backups are retained on fixed schedules and deleted automatically.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact Metaform LLC by e‑mail at [email protected].